Shintana Saya Residence

Service service service! This is a small locally owned hotel with just 9 rooms. The property offers spacious rooms and a quiet atmosphere with proximity to the town area for excitement as needed. The staff was amazing and consistently attentive and ready to service in whatever is needed or requested. The manager, Renna Sy, is super sweet and humble. He leads in the heart of serving while being kind enough to let me ask 1000 questions about the hotel, the area as well as his own personal life. There were other team members who were amazing as well, like Sothay (So-Tee), Noch, Nith, and others whose name I failed to get before leaving. They offer comp pickup from the airport (which is 1 hour away), welcome drinks (and not only at initial arrival), but in room snacks and drinks that refreshed daily, cool washrag for your face at arrival. Just about the entire staff welcomes you on arrival with fresh juice, and the service just builds from there. They also have organic products in the bathroom for use that they have made available for sale at the front desk at very inexpensive prices. If you are coming to Cambodia, especially to visit Angkor Wat, you must must must stay here. The service alone is well worth the visit. As with the entire experience of Cambodia, if you only come to see stuff, you'll miss the entire experience. What makes Cambodia a place to come to aren't ancient ruins, but hearing the stories of the people that walked in history and connecting them into the eyes of the individual people that stand in front of you as you enter into Shintana Saya. Our opportunity to be here tied all the pieces together to make Cambodia a standing destination on our travel list. Sidebar: I don't have many pics since I did videos instead, but you can find those online.

We got a "7 stars" treatment and services. The room and facilities are remarkable and the staff overwhelming. Special thanks to the manager, Mr. Binn, who gave us a kind personal treatment, that made this a unique great experience, even for frequent travelers like us. Thank you Ms Toot for amazing service at the SPA. Thanks to all the others for a great service with a smile. You made Cambodia a place that we want to visit again soon.

I must say, it was an exceptional experience. The staff really made me feel at home. From check-in to check-out, everyone was so warm and accommodating. Their kindness and smile truly made our stay memorable. As for the food, it was fantastic! We had the chance to try a few other restaurants in the city, but none came close to the quality and flavor of the meals at the hotel’s restaurant. Every dish was a treat. A big thank to the chefs! The connecting room we stayed in was perfect for our family with three kids. The spacious, beautifully decorated rooms had large, comfortable beds, and the amenities were great as well, making our stay even more enjoyable. We also loved the pool—it was a great spot to unwind. The hotel may be small, but it truly feels like a peaceful resort with a beautiful garden. The entire place was clean, quiet, and just a perfect escape. The location is close to Angkor Wat and other temples and the driver was always ready to take us anywhere. Overall, our stay far exceeded my expectations, and we’d highly recommend this hotel to anyone visiting the area.

This beautiful hotel charmed me with its authentic Southeast Asian style and nine thoughtfully designed rooms. The space was perfect – cozy yet comfortable. But the real highlight? The exceptional staff – genuinely one of the best we've encountered during our travels (we travel A LOT)! They anticipated needs and delivered service with warm professionalism. Their dedication to creating memorable stays is what makes this place truly special. While the aesthetic and comfort are top-notch, it's the team's genuine care that'll have me recommending this hotel to other travelers.

The staff were super-friendly and helpful. The hotel chauffeur greeted me at the airport with my name displayed clearly so I could recognise my driver. He carried my luggage to the waiting area, while he went to get the car. When seated in the car, he gave me a refreshing cold towel to use, then a coconut to drink. The driving was safe and comfortable. It seemed all the staff at the hotel (6 on the day) came out to greet me on arrival, standing 3 each on my right and left sides to form a corridor. This felt very special. Wish I had recorded this because I haven't seen this at other hotels. My main reason for going to Siem Reap was to see Angkor Wat, but there were other monuments to see, and the hotel manager was extremely helpful and took his time to work out a plan for the few days I was there, to maximise the use of my time. All the costs (transport, tour guide, park pass) were immediately known. All the food and drink in the room was complimentary. The welcoming inclusions in the room even had a bottle of wine, and three trays of freshly cut fruit. Room cleaning seemed to occur a few times a day! The room was clean as were all hotel amenities. My booking included breakfast, which was by the menu but I could keep ordering as much as I wanted without extra charge. Staff were always courteous. They said goodbye to me every time I left the hotel, and every time I returned multiple staff came out to greet me and welcome me back with a nice drink (with ice) and a few pieces of fruit. The farewell when I checked out was just as special as when I first arrived. The hotel is not near the busy touristy area of town and the area was peaceful. However, transport is easily called by the hotel and the wait was never longer than 5-10 minutes. The hotel tuk tuk (rickshaw) was free to get to the city centre, but they charged USD3 for the return. If you are familiar with using Grab, you could save a little by booking the return with Grab.